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Social Media Service Associate

2 weeks ago

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Are you passionate about delivering exceptional customer service and passionate about working with a dynamic company like Dolphin - Creative Advertising Agency? As a Social Media Service Associate, you will play a crucial role in engaging with Royal Canin's customers across various social platforms, ensuring a strong brand reputation and enhancing customer satisfaction.

Royal Canin offers a diverse range of tailored nutritional products for pets, catering to their specific needs.

This role involves managing customer inquiries, swiftly resolving issues, and providing a seamless customer experience. The flexibility of remote work (Work From Home - WFH) makes it an ideal choice for those seeking a better work-life balance.

Key Responsibilities

  • Initiate and respond to customer comments on Facebook, Instagram, Twitter, and TikTok, as well as handle inbox messages and live chats.
  • Moderate and respond to social media channels according to internal community management process guidelines and external client social media process guidelines.
  • Update daily comments and report to supervisor/clients.
  • Enhance online reviews and build a positive company reputation.

Requirements

  • Education: Diploma or bachelor's degree in business, communications, marketing, or a related field (preferred but not always required).
  • Experience: 1-3 years of customer service experience, preferably in social media support, retail, or e-commerce.
  • Communication Skills: Excellent written and verbal communication skills in English (additional languages are a plus).
  • Problem-Solving Abilities: Strong ability to resolve customer concerns efficiently and professionally.
  • Tech-Savvy: Proficiency in using social media platforms and customer support tools.
  • Empathy & Patience: A customer-centric mindset with a passion for delivering exceptional service.
  • A love for animals is an added bonus, especially for roles related to pet care brands like Royal Canin.

Benefits

Company benefits include allowance for travel, broadband, child, parking, performance rewards, and company trips, making this a rewarding career opportunity.