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Customer Service and Logistics Coordinator

2 weeks ago

Klang Municipal Council, Malaysia Balchem Corporation Full time

The role of a Customer Service and Logistics Coordinator at Balchem Corporation involves overseeing customer service operations, ensuring customer satisfaction, and optimizing logistics planning. This includes managing customer interactions, tracking orders, and streamlining operations using ERP systems like Microsoft D365.

Main Responsibilities
  • Manage customer accounts and process orders to ensure timely delivery of products.
  • Utilize ERP systems to track orders, manage customer interactions, and analyze metrics for improvement.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Develop strong relationships with customers, vendors, and logistics partners.
Requirements
  • Proven experience in customer service and logistics planning roles.
  • Proficiency in logistics and customer service systems (e.g., ERP, CRM software).
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in Logistics, Supply Chain Management, or a related field is preferred.