Warranty Policy Specialist
2 days ago
- Manage Warranty Policies: Develop, implement, and improve warranty policies to ensure compliance with industry standards and company requirements.
- Process Warranty Claims: Analyze and process warranty claims in a timely and efficient manner, ensuring that all necessary documentation is complete and accurate.
- Control Claim Rates: Monitor and control claim rates for parts, materials, sublet, and Flat Rate Time (FRT) to optimize profitability.
- Handle Enquiries: Respond to enquiries from dealers, customers, and suppliers regarding warranty claims and policies.
- Candidate must possess at least Diploma / Degree in Engineering / Economic/ Account or equivalent.
- Required languages: English, Bahasa Malaysia, we are also seeking candidates proficient in Mandarin to better serve our Mandarin-speaking clients.
- At least 3 years of working experience in the related field is required for this position.
- Preferably with working experience in the automotive industry.
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