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Chatbot Developer and Trainer

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

About This Role:

We are seeking a highly skilled and experienced Technical Support Chatbot Expert to join our team.

Key Responsibilities:

  • Daily Data Annotation: Responsible for daily data annotation and training for AI customer service systems.
  • Chatbot Optimization: Optimize chatbot response processes and business logic to ensure accurate user intent recognition and provide an excellent response experience.
  • Question Format Cleaning: Conduct question format cleaning and annotation to enhance the chatbot's intent recognition capabilities.
  • Solution Development: Design and develop chatbot response solutions, including Q&A, dialogues, task processes, and knowledge base strategies.

Requirements:

  • Bachelor's Degree: Bachelor's degree or above, with 2 to 3 years of experience in operating AI customer service systems.
  • User-Centric Mindset: Strong user-centric mindset, with the ability to deeply understand user needs and pain points.
  • Knowledge Base Maintenance: Has 2 to 3 years of experience in knowledge base maintenance, text chatbot training, data annotation, or process management roles.
  • Data Analysis: Strong learning ability, self-motivation, benchmarking, and analytical skills. Proficient in data analysis with familiarity in commonly used tools and methods.

Perks:

  • Competitive Remuneration: Competitive remuneration package (Basic Salary + Shift Allowance).
  • Meal Allowance: Meal allowance up to RM 500/ month.
  • Unlimited Transport Allowance: Unlimited transport allowance (T&C apply).
  • Team Building: Monthly team building.
  • Training & Wellness Benefits: RM 2,500 training & wellness benefits per annum.
  • Yearly Bonus: Yearly bonus.
  • Convenient Workplace: Convenient workplace (5 minutes walk from MRT TRX).
  • Insurance Coverage: Insurance coverage for employees & dependants.
  • Growth Prospects: Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.