Customer Service Development Specialist
2 days ago
About the Role:
We are looking for a Training Executive to join our team at GoGoVan. As a key member of our training team, you will play a crucial role in developing and delivering training programs to our Customer Service Representatives (CSRs).
Key Responsibilities:
- Design and deliver training sessions that meet the needs of our CSRs.
- Collaborate with our Senior Trainer and Customer Service Manager to develop training content.
- Assist in the evaluation and improvement of our training programs.
- Prepare reports and presentations on management purposes.
Requirements:
- A degree in a relevant field or equivalent experience.
- At least 1 year of training experience or relevant educational background, preferably with experience in the HK market.
- Excellent communication and coaching skills.
- Strong problem-solving skills.
- Nearly native level of Cantonese and Mandarin is required.
Benefits:
- A competitive salary package.
- A multi-cultural team environment.
- A company that promotes learning and continuous improvement.
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