CRM Implementation Expert

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Associates Full time

Job Description:

My client is a Global top-tier insurance firm looking for an experienced CRM Business Analyst to oversee the Salesforce development, implementation, and maintenance of the digital platform.

Responsibilities:

  • Work with teams to understand customer and vendor needs.
  • Review business processes with users to ensure they're effectively mapped with solution and technical design.
  • Assist with Salesforce administration, configuration, and customisation.
  • Manage vendor contracts and ensure service level agreements are met.

Requirements:

  • Bachelor's degree in Computer Science or related discipline.
  • At least 6 years of experience in IT-related field with 2+ years in Salesforce Application development.
  • Familiarity with System Development Life Cycle and Agile Software Development.


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