Business Development Associate

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia iFAST Global Hub AI Full time
Company Overview
iFAST Global Hub AI is a leading wealth management fintech platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia. Our mission is to empower individuals to take control of their financial futures through innovative technology and expert advice.

Salary and Benefits
We offer a competitive salary package that is well above market rates for those with the right potential. In addition to a comprehensive remuneration package, our employees enjoy a range of benefits, including employee share options, investment rebates, and annual bonuses. We also provide comprehensive insurance coverage, medical, dental, and optical coverage, and allowances for monthly sports activities.

Job Description
We are seeking a Client Services Executive to join our team in Kuala Lumpur. The successful candidate will be responsible for delivering excellent customer service to clients and business partners via call, email, and live chat. Key responsibilities include identifying and assessing customers' needs, providing accurate information, and personalizing services. The ideal candidate will be proactive in liaising with various departments to resolve issues and have strong attention to detail and patience when dealing with client enquiries.

Required Skills and Qualifications
To succeed in this role, you will need to possess a diploma or higher qualification, preferably in Banking and Finance. Working experience in a contact center environment is encouraged but not essential. Strong communication and problem-solving skills, as well as proficiency in Cantonese, English, and Mandarin, both spoken and written, are also required. Additionally, you should be able to work independently with minimal supervision, multitask efficiently, and meet crucial deadlines.

Benefits
We believe in recognizing and rewarding our employees' contributions and achievements. As part of our commitment to employee development, we offer free external and internal training providers, ensuring continuous learning and growth. Our comprehensive insurance coverage includes medical, dental, and optical benefits, as well as allowances for monthly sports activities. To support your overall well-being, we also provide an entitlement to 21 days of annual leave and celebrate festive seasons with exciting events.

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