Operations Recovery Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Job Overview:
Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia is seeking a skilled Operations Recovery Specialist to oversee the PTL process and ensure timely resolution of lost parcel cases. The ideal candidate will have prior experience in operations, logistics, or a related field and proficiency in Microsoft Office, particularly Excel and PowerPoint.

Key Responsibilities:
• Analyse driver ticket performance and work with stakeholders to ensure a smooth claim process and success rate
• Develop dashboards and tools as required
• Investigate and resolve exceptional handling parcels on a daily basis
• Identify opportunities for improvement through data analysis and results

Requirements:
• Bachelor's degree in Business, Supply Chain Management, or a related field preferred
• Strong interpersonal skills with effective engagement with various stakeholders
• Ability to interpret data, identify patterns, and propose actionable solutions
• Proficiency in Microsoft Office, particularly Excel and PowerPoint

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