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IT Support Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

SUMMARY

We are seeking a highly skilled IT Systems Analyst to join our Technical Services team. The ideal candidate will have excellent technical skills and experience working in a dynamic IT environment.

This role is responsible for providing quality desktop and end-user support for the Dundalk Office, remote users, and global locations.

DUTIES & RESPONSIBILITIES:

  • Provide level 1 and level 2 end-user support, including physical and virtual machines, W10 & W11 OS, iOS operating systems, office365, Microsoft licensing, VPN, software upgrades, and asset management.
  • Familiar with software management and pushing software updates and patches to all corporate machines using GoTo patching.
  • Security and Windows Patch Management for Corporate Devices.
  • Demonstrate best practices for Mobile Device Management.
  • Support and manage full Office 365 stack, having proven experience in Active Directory and Azure Active Directory.
  • Manage ticket Q and collaborate effectively with other team members and wider IT teams to resolution.
  • Monitor, update, and resolve all end-user peripherals, including Print Server issues & Teams Rooms conference systems.
  • Collaborate with wider teams on Network Issues and Systems Engineering teams for resolution.
  • Engaging with 3rd-party vendors.
  • Software and Peripheral Installation and management, attention to detail key.
  • Always looking to find solutions to enhance user experience and system process.
  • Hardware upgrades for workstations.
  • Excellent Communication with co-workers and outside representatives is a must.
  • Prepare and update KB articles for the technical team and user community.
  • Assist with office moves.
  • Collaborate with wider IT teams, network, and engineering.
  • Perform other duties as defined by the Manager of Technical Services.