Technical Service Engineer

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sungrow Power Supply Co., Ltd. Full time

Sungrow Power Supply Co., Ltd. is a global leader in technology, research and development specializing in PV inverter system solutions and energy storage equipment for residential, commercial, and utility-scale applications.

Founded in 1997, with a 26-year track record of growth and success, Sungrow is a customer-oriented and innovation-led organization focusing on R&D development and investing in its own in-house testing center approved by UL, CSA, TUV Rheinland and TUV SUD.

Key Responsibilities:
  • Provide after-sales service support for key customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction.
  • Develop and implement initial commissioning plans, as well as coordinate commissioning activities for successful delivery.
  • Support line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised.
  • Perform basic O&M by monitoring systems remotely and basic warranty work.
  • Conduct product testing fault diagnosis and repairs at the workshop.
  • Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high-quality solutions to customers' issues.
  • Continuously develop knowledge of all relevant products and services.
  • Communicate with management, sales team, and customers to support business development.

Sungrow's focus has spearheaded innovation in the PV industry and kept Sungrow's broad product lineup as the preeminent choice in the ever-evolving solar industry.



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