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Customer Experience Representative

2 weeks ago

Shah Alam, Selangor, Malaysia EUPFIN TECHNOLOGY MALAYSIA SDN BHD Full time
About Us

EUPFIN TECHNOLOGY MALAYSIA SDN BHD is committed to delivering exceptional service and innovative solutions to our customers.

Job Summary

We are looking for a highly motivated Sales Coordinator to join our team. As a Sales Coordinator, you will be responsible for supporting the sales team by managing customer interactions, follow-ups, and after-sales support.

Key Responsibilities
  • Sales Support: Assist in lead management, order processing, invoicing, and maintaining sales records.
  • Customer Engagement: Communicate with customers, address inquiries, and provide product information.
  • After-Sales Support: Handle follow-ups, returns, replacements, and warranty claims to ensure customer satisfaction.
  • Documentation & Reporting: Maintain organized records, generate reports, and analyze sales trends.
  • Team Collaboration: Work with sales, marketing, and product development teams to ensure a smooth customer experience.