Customer Experience Specialist

3 days ago


Shah Alam, Selangor, Malaysia Daythree Full time

This job is for a Customer Experience Specialist focusing on voice channels to provide excellent service and support. You might like this job because you get to balance customer needs with business goals, work with a team, and improve processes.

As a dedicated Voice / Non-Voice Channel Specialist, you'll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

  • Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
  • Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
  • Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
  • Embracing accountability for individual KPIs and working cohesively towards team goals
  • Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
  • Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
  • Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times
Job Requirements
  • Good command of English or Bahasa Malaysia to round out your communication abilities
  • Previous experience in a contact centre or customer service role? That's a big plus
  • A minimum SPM qualification, showing that you have the fundamentals in place
Skills
  • Communication
  • Greeting Customers
  • Customer Inquiries
  • Customer Support
  • Customer Data Management
  • Customer Complaint Resolution
  • Call Center Experience
Company Benefits

Your health is important to us. Medical cards and medical claims are available to cover your health expenses.

Each role has KPIs that measure engagement and achievement. Your performance will be rewarded by incentives.

We care about your performance and personal growth. Trainings are provided to enhance and improve the necessary skills.

We provide supplement pay such as overtime, performance bonus, and yearly bonus too

We offer promotion initiatives to people who are able to excel in their role and grow with Daythree

We welcome fresh graduates with diploma/degree to join us to start your career right with Daythree.

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