
Customer Service Representative
5 days ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at IRKAZ GOURMET SDN BHD. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our customers while maintaining the highest standards of quality and efficiency.
Key Responsibilities:
- Greet customers in a friendly and courteous manner, taking orders and processing transactions accurately using the cash register.
- Handle digital payments while ensuring proper documentation and accountability.
- Maintain the cash drawer balance and prepare daily sales reports.
- Prepare and serve a variety of beverages, including coffee, tea, and other beverages following standardized recipes.
- Operate and maintain coffee-making equipment.
- Ensure beverages meet quality and presentation standards.
- Provide friendly and efficient service, addressing customer inquiries and resolving complaints promptly.
- Offer product recommendations and upsell menu items to enhance customer experience.
- Follow health and safety regulations, including proper handling of food and beverages.
- Monitor stock levels of ingredients and supplies and report shortages to the supervisor.
- Assist in restocking shelves and organizing storage areas.
Requirements:
- A strong passion for delivering exceptional customer service.
- Excellent communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Able to lift and move heavy objects as required.
- Able to stand for long periods of time and move freely around the store.
What We Offer:
- A competitive salary of RM2,500.00 per month.
- A rotational shift schedule.
- The opportunity to work with a dynamic and growing company.
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