Customer Service Representative

4 days ago


Shah Alam, Selangor, Malaysia IT Business Solutions Sdn Bhd Full time
Company Overview
IT Business Solutions Sdn Bhd is a leading provider of innovative solutions to businesses. We are committed to delivering exceptional service and support to our clients.

Salary
We offer competitive salaries and benefits to our employees. Our compensation package is designed to recognize and reward outstanding performance.

Job Description
The Customer Support role is responsible for providing timely and effective assistance to our clients. This includes answering incoming calls, resolving client challenges and issue escalations, and managing cases within the service level agreement (SLA).

Required Skills and Qualifications
To be successful in this role, you will need a minimum Diploma with at least 2-3 years accumulated service-related experience. You should possess language proficiency in Bahasa Malaysia and English, with Mandarin speaking being an added advantage. Good communication and written skills are essential, as well as the ability to work effectively in a team environment.

Benefits
In addition to a competitive salary, we offer a range of benefits to our employees. These include opportunities for career development and growth, a supportive and collaborative work environment, and a comprehensive employee assistance program.

Others
We value diversity and inclusion in the workplace and are committed to creating a welcoming and inclusive environment for all employees.

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