Customer Support Specialist
3 days ago
Job Description:
We are seeking a skilled and organized individual to join our team as a CUSTOMER SUPPORT SPECIALIST - LOGISTICS.
The successful candidate will be responsible for providing exceptional customer service and support to our clients, ensuring that their logistics needs are met efficiently and effectively.
Responsibilities:
- Provide timely and effective support to customers via phone, email, or other communication channels.
- Process and manage customer orders, including creation, update, and cancellation.
- Liaise with internal teams to track shipment status and billing progress.
- Collaborate with customers to resolve any issues or concerns they may have.
Requirements:
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficient in MS Office and logistics software.
- Fluency in English, Chinese, and Malay is essential.
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