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Customer Experience Specialist

1 week ago

Shah Alam, Selangor, Malaysia NextMed Clinic Full time

NextMed Clinic is seeking a highly skilled Customer Service Officer to join our team. As a key member of our customer service department, you will play a vital role in delivering exceptional patient care and experiences.

Job Description

In this role, you will be responsible for handling inbound and outbound calls, providing timely solutions to customer inquiries, and ensuring customer satisfaction through excellent service delivery. You will also be expected to manage large volumes of incoming calls, handle complaints, and provide appropriate solutions and alternatives within set time limits.

To succeed in this role, you must possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should also have good telephone etiquette, knowledge of basic computer applications, and the ability to multitask, prioritize, and manage time efficiently.

We are looking for a motivated and customer-focused individual who can deliver high-quality service and support to our patients. If you have a passion for delivering exceptional patient care and experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Handle inbound and outbound customer calls
  • Provide timely solutions to customer inquiries
  • Ensure customer satisfaction through excellent service delivery
  • Manage large volumes of incoming calls
  • Handle complaints and provide appropriate solutions and alternatives
  • Keep records of customer interactions and process customer accounts