Business Operations and Customer Experience Leader

5 days ago


Shah Alam, Selangor, Malaysia IMI Norgren Full time

Join Our Team

We are looking for a seasoned professional to lead our operations in Singapore and Malaysia. As the ideal candidate, you will bring a wealth of experience, excellent management skills, and a passion for delivering exceptional service. If you are a strategic thinker with a track record of success, we encourage you to apply for this exciting opportunity.

Key Responsibilities

  • Drive operational excellence by developing and implementing best-in-class processes.
  • Maintain accurate and up-to-date item master data in the ERP system.
  • Perform routine system updates, including stock adjustments, assemblies, and transfers, to ensure optimal inventory levels.
  • Lead purchasing initiatives to negotiate favorable terms and reduce costs.
  • Develop and implement process improvements to enhance customer experiences.
  • Collaborate with 3PL vendors to design and implement efficient logistics solutions.
  • Ensure timely and accurate order processing, delivery, and shipment processes.
  • Process financial transactions, including credit and debit notes, with precision and speed.
  • Verify and approve documentation, including GR documents, to maintain regulatory compliance.
  • Cultivate strong relationships with the factory to address quality-related concerns.


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