Business Operations and Customer Experience Leader
5 days ago
Join Our Team
We are looking for a seasoned professional to lead our operations in Singapore and Malaysia. As the ideal candidate, you will bring a wealth of experience, excellent management skills, and a passion for delivering exceptional service. If you are a strategic thinker with a track record of success, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Drive operational excellence by developing and implementing best-in-class processes.
- Maintain accurate and up-to-date item master data in the ERP system.
- Perform routine system updates, including stock adjustments, assemblies, and transfers, to ensure optimal inventory levels.
- Lead purchasing initiatives to negotiate favorable terms and reduce costs.
- Develop and implement process improvements to enhance customer experiences.
- Collaborate with 3PL vendors to design and implement efficient logistics solutions.
- Ensure timely and accurate order processing, delivery, and shipment processes.
- Process financial transactions, including credit and debit notes, with precision and speed.
- Verify and approve documentation, including GR documents, to maintain regulatory compliance.
- Cultivate strong relationships with the factory to address quality-related concerns.
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