Head of Business Operations

1 week ago

Shah Alam, Selangor, Malaysia MVC Resources Full time

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Managing Director (Malaysia) - We are HIRING

We are a subsidiary of Public Listed Company on the Main Market of Bursa Malaysia. As a well-established key player in steel manufacturing and innovative warehousing solutions backed by cutting-edge technologies, we are now expanding our team and looking for a Head of Business Operations (GM Level, directly reports to the Director) who is passionate to join us for a rewarding leadership career

ResponsibilitiesStrategic Sales Leadership

  • Formulate and execute high-impact sales strategies aimed at achieving revenue, growth, and market dominance across key product categories and business segments.

  • Lead collaboration with internal units and cross-functional leaders to align resources, capabilities, and efforts for optimal business outcomes.

  • Provide mentorship and strategic guidance to inspire and drive teams toward exceeding business targets.

  • Continuously assess market dynamics, customer insights, and competitive landscapes to refine and adapt strategies for sustained growth.

  • Establish clear sales targets, KPIs, and performance metrics, ensuring that the sales team is consistently aligned with corporate goals, driving measurable results across all performance periods.

  • Identify and capitalise on emerging business opportunities, partnerships, and untapped customer segments to fuel organizational expansion.

  • Partner closely with marketing to enhance brand positioning, drive lead generation, and cultivate lasting customer relationships.

Operations Leadership & Efficiency

  • Lead the day-to-day operations with a focus on optimising business processes, ensuring seamless coordination of warehouse, distribution, and inventory management functions to maximize operational efficiency.

  • Champion process improvements and innovative solutions that enhance cost-effectiveness, streamline workflows, and elevate the overall operational performance of the organization.

  • Ensure compliance with both industry regulations and internal company policies, while continuously setting new benchmarks for best practices and operational excellence.

  • Oversee the management of the supply chain and inventory systems, maintaining rigorous control to ensure smooth, uninterrupted business operations.

Customer Excellence & Technical Leadership

  • Foster a customer-first culture, ensuring superior service levels that drive customer satisfaction, loyalty, and long-term business relationships.

  • Lead the after-sales service team in delivering exceptional maintenance, repair, and warranty solutions, reinforcing the company's commitment to quality and customer care.

  • Work collaboratively with technical teams to resolve complex customer issues and ensure swift, proactive support.

Talent Leadership & Team Development

  • Drive a culture of high performance by providing strategic leadership, coaching, and development opportunities for both sales and operations teams.

  • Establish and communicate clear expectations, performance metrics, and incentives that align team efforts with organisational goals.

  • Implement targeted training programs and initiatives to elevate skill sets, enhance leadership capabilities, and prepare the workforce for future challenges.

  • Coordinate cross-functional efforts, leveraging internal resources and expertise to achieve collective business objectives.

Financial Stewardship & Strategic Planning

  • Lead the development and execution of financial strategies, ensuring the alignment of operational budgets with organisational goals to maximize profitability and business growth.

  • Conduct rigorous financial analysis, identifying opportunities for cost savings, efficiency improvements, and optimising resource allocation.

  • Provide insightful, data-driven reports to senior management, enabling informed decision-making around sales performance, operational efficiency, and financial health.

Additional Strategic Responsibilities

  • Maintain discretion and safeguard company information, upholding the organisation's interests at all times.

  • Proactively identify business challenges, risks, and areas for improvement, providing actionable recommendations for continuous improvement.

  • Take ownership of any additional strategic initiatives or cross-departmental responsibilities assigned by senior leadership.

Requirements
  • Minimum 10 years in industrial sales operations and key leadership role overseeing business operations or high-performing sales team.
  • Industrial sales background and familiarity with steel manufacturing, warehousing solutions or industrial-related products is highly preferred.
  • Strong financial acumen with the ability to manage budgets, analyse P & L statements and optimise operational costs.
  • Strong leadership and team management skills, with experience managing cross-functional teams. Familiar with Business Plan execution and sales strategies implementation.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong communication and interpersonal skills, with the ability to negotiate and manage client relationships tactfully.
  • Strategic thinking with the ability to translate long-term goals into actionable plans and results.
  • Experience in creating sales strategies and excellent problem-solving skills.
  • Result-driven, goal-oriented, strong problem solving capabilities.
Benefits
  • On-market / above-market remuneration package
  • Stable career (public-listed company background) & leadership advancement career pathway
  • Annual bonus & yearly performance bonus
  • Car allowance & benefit scheme
  • Free parking, mobile, toll & parking reimbursement
  • Flexible entertainment claim
  • Panel clinic & health screening
  • Group insurance coverage & comprehensive medical benefits
  • Family medical benefits, medical insurance premium
  • Retirement gratuity
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

General Business

Industries

Industrial Machinery Manufacturing

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