Customer Service Expert
3 days ago
Join Razer's global mission to revolutionize the gaming industry by becoming a Technical & Customer Support Specialist. In this role, you'll work closely with merchants to ensure seamless payment processing experiences.
Job Description:This position requires strong communication skills, technical knowledge, and a focus on customer satisfaction. As a Technical & Customer Support Specialist, you'll be responsible for providing first-line support and resolving technical issues related to payment processing systems.
Responsibilities:Provide timely technical assistance and first-line support via phone, email, chat, and ticketing system.
Troubleshoot and resolve basic technical issues related to payment processing systems.
Assist customers/merchants with account setup, configuration, and payment gateway integration.
Collaborate with senior team members to escalate and resolve complex technical issues efficiently.
Work with internal teams to address escalated technical issues and document troubleshooting steps and resolutions.
You'll have the opportunity to work across multiple continents, collaborate with a global team, and contribute to the company's success.
Requirements / Qualifications and Skills:Education: Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, or equivalent.
Experience: Minimum of 1 year in a relevant field; fresh graduates are encouraged to apply.
Technical Knowledge:
Prior experience in technical support or customer service within the fintech or payment processing industry is preferred.
Familiarity with payment processing systems, APIs, electronic transactions, and web technologies is a plus.
Experience with ticketing systems and CRM software.
Strong troubleshooting and problem-solving skills.
Soft Skills:
Excellent verbal and written communication skills; multilingual skills (English) are encouraged.
Collaborative team player with flexibility to adapt to changing priorities.
Initiative to learn new technologies and tools quickly.
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