Customer Service Expert

3 days ago


Shah Alam, Selangor, Malaysia Razer Full time

Join Razer's global mission to revolutionize the gaming industry by becoming a Technical & Customer Support Specialist. In this role, you'll work closely with merchants to ensure seamless payment processing experiences.

Job Description:

This position requires strong communication skills, technical knowledge, and a focus on customer satisfaction. As a Technical & Customer Support Specialist, you'll be responsible for providing first-line support and resolving technical issues related to payment processing systems.

Responsibilities:
  • Provide timely technical assistance and first-line support via phone, email, chat, and ticketing system.

  • Troubleshoot and resolve basic technical issues related to payment processing systems.

  • Assist customers/merchants with account setup, configuration, and payment gateway integration.

  • Collaborate with senior team members to escalate and resolve complex technical issues efficiently.

  • Work with internal teams to address escalated technical issues and document troubleshooting steps and resolutions.

You'll have the opportunity to work across multiple continents, collaborate with a global team, and contribute to the company's success.

Requirements / Qualifications and Skills:
  • Education: Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, or equivalent.

  • Experience: Minimum of 1 year in a relevant field; fresh graduates are encouraged to apply.

  • Technical Knowledge:

    • Prior experience in technical support or customer service within the fintech or payment processing industry is preferred.

    • Familiarity with payment processing systems, APIs, electronic transactions, and web technologies is a plus.

    • Experience with ticketing systems and CRM software.

    • Strong troubleshooting and problem-solving skills.

  • Soft Skills:

    • Excellent verbal and written communication skills; multilingual skills (English) are encouraged.

    • Collaborative team player with flexibility to adapt to changing priorities.

    • Initiative to learn new technologies and tools quickly.



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