Senior Customer Advocate

5 days ago


Shah Alam, Selangor, Malaysia Razer Full time
About This Role
This is an excellent opportunity to join Razer's team as a Senior Technical & Customer Support Specialist. In this role, you will be responsible for providing advanced technical support to customers and merchants utilizing our payment gateway services.
Key Accountabilities:
  • Serving as a subject matter expert (SME) in troubleshooting complex technical issues related to the company's products or services.
  • Troubleshooting and diagnosing complex technical problems, identifying root causes and implementing appropriate solutions.
  • Investigating and resolving escalated technical issues related to payment processing, transaction failures, system errors, and other operational challenges in a timely manner.
  • Providing timely and effective support to internal teams and external clients via email, phone, and ticketing system.


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