Leadership and Customer Service Specialist

4 days ago


Shah Alam, Selangor, Malaysia Ruma Home Sdn. Bhd. Full time
About This Role

We are looking for a highly motivated and results-driven Retail Senior Supervisor to join our team at Ruma Home Sdn. Bhd. The successful candidate will have a strong passion for leadership, customer service, and retail operations, with a proven ability to drive business growth and improve store performance.

Main Responsibilities
  • Lead a team of retail staff to achieve sales targets and deliver exceptional customer service.
  • Develop and implement effective strategies to improve store performance, including sales growth and customer satisfaction.
  • Collaborate with colleagues across departments to ensure seamless communication and workflow.
  • Maintain high standards of store appearance and organization.
  • Process cash transactions accurately and efficiently.
  • Assist in opening and closing the retail location, ensuring everything is secure and ready for business.
  • Help stock shelves and ensure products are displayed attractively.
  • Complete, process, and maintain relevant paperwork and records, adhering to company policies and procedures.
  • Monitor store activities, track sales performance, and make data-driven decisions to drive business growth.
  • Provide coaching and guidance to staff to develop their skills and knowledge.
  • Address customer inquiries and complaints promptly and professionally.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A supportive and collaborative team environment.
  • Ongoing training and development opportunities.
  • A fun and rewarding work environment.


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