Operations Support Specialist
5 days ago
Why Work With Us
We are a dynamic and growing organization that values innovation, collaboration, and excellence. Our team is passionate about delivering exceptional service and results to our clients, and we are committed to helping our employees grow and develop in their careers.
We have an exciting opportunity for a skilled professional to join our team as Senior Associate - Business Analyst. This role will involve working closely with our clients and internal teams to deliver exceptional service and results.
Responsibilities
- Be the owner of relevant Vistra and client system and processes.
- Review the set up and Maintenance of static data on Vistra and Client systems.
- Ensure data cleansing on systems are performed successfully.
- Monitor and redirect all client and investor requests and queries to relevant Vistra teams and Vistra locations for request resolutions;
- Follow up and ensure completions of all requests and queries received.
- Review all Investor release pre agreed templates, ensuring as per client requests and escalate if any deviations.
- Ensure accurate upload of investor reports and ad hoc reports on system for release.
- Identify gaps and areas of improvements in Vistra and Client system and coordinate with relevant teams for resolution.
- Ensure proper tracking of all deliverables as per set format.
- Review User Access for Vistra and Client systems.
- Manage Stakeholder relationships and expectations by developing a communication process.
Requirements And Qualifications
- Minimum of two years of experience in operation support, process improvement, project coordination or a related role.
- Experience in accounting field will be a plus.
- Bachelor's degree in Information Technology, Business Administration or a related field.
- Excellent organizational, time management, and prioritization skills.
Our Culture
- Collaborative and inclusive work environment.
- Ongoing training and development opportunities.
- Flexible working arrangements.
- Comprehensive benefits package.
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