Maintenance Renewal Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Veeam Full time

In today's fast-paced digital landscape, having a reliable data protection solution is essential for any organization. Veeam, the #1 global market leader in data protection and ransomware recovery, provides just that.

The Veeam Data Platform offers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments, giving IT and security leaders peace of mind that their apps and data are protected and always available.

The Customer Success Representative is responsible for ensuring the best customer experience and customer retention, with customer success being the number one objective. This role requires strong communication skills and the ability to work in a semi-autonomous environment.

Responsibilities
  • Manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue.
  • Monitors the funnel of expiring agreements, executes actions in a timely manner to ensure the continuation of assigned customers on maintenance agreements.
  • Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements.


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