Platform Solutions Expert

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia impact Full time

We're seeking a skilled Customer Solutions Specialist to join our team at impact.com. As a specialist in this role, you'll provide expert-level support to our customers and partners, helping them maximize the value of our platform and achieve their business objectives.

You'll work closely with cross-functional teams to diagnose, troubleshoot, and resolve customer and system issues promptly and efficiently. Your contributions will help us drive best practices and improve the overall customer experience.

To excel in this role, you'll need:

  • A bachelor's degree or higher
  • Fluent English language skills (spoken and written)
  • Excellent communication skills with strong interpersonal skills and the ability to understand and explain complex technical concepts
  • Customer-centricity, willingness to advocate for your client's needs, and passion for providing a great customer experience
  • Self-motivation and successful self-starting abilities, with detail-orientedness and a proven history of meeting and exceeding goals
  • Strong time management skills to juggle and manage the requirements of this multi-tasked role
  • Analytical thinking and high problem-solving skills
  • Stress tolerance and ability to work under a pressured environment
  • A good team player with great adaptability
  • Proficiency in Word/Excel/PPT and other software, with strong document editing abilities
  • Openness to working weekend and holiday shifts
  • Familiarity with concepts like APIs, FTPs, HTML/CSS, and affiliate marketing (preferred)
  • Experience in one or more of these areas is preferable: Customer Technical Support, Working in a SaaS business, Digital Marketing industry, Service Quality Management

We offer a dynamic work environment, comprehensive benefits package, and opportunities for growth and development.



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