Hospitality Revenue Cycle Expert

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia ALICE - HOSPITALITY OPERATIONS PLATFORM Full time
ALICE - HOSPITALITY OPERATIONS PLATFORM

We empower the people powering hospitality by offering cutting-edge solutions for hotel companies. Our goal is to provide actionable insights, advanced tools, and comprehensive visibility to help our clients boost their profits in a rapidly changing industry.

We believe that delivering exceptional results starts with people:

  • Starting with People: We build strong relationships, earn trust, and have fun, all of which are essential to delivering great hospitality experiences.
  • Demanding Integrity: We strive to be trustworthy, ethical, and consistent, whether we're being watched or not.
  • Delighting the Customer: We focus on making sure our customers are satisfied, rather than simply meeting targets or metrics.
  • Championing Innovation: We innovate to stay ahead, thinking big and bigger to tackle complex challenges.
  • Making it Happen: We turn up prepared, care about the details, and follow through to get things done.
About This Job

This is a highly critical role that involves leading the end-to-end receivables process, ensuring accurate, timely, and compliant invoicing and collections for two of our brands. As the A/R Ops team leader, you'll be responsible for driving performance excellence and ensuring adherence to company policies and industry standards.

Main Responsibilities:
  • Leading and managing the A/R Ops team to achieve high levels of performance and engagement.
  • Overserving the invoicing and collections process for two brands, ensuring timely and accurate execution.
  • Providing mentorship and training to team members to foster a culture of accountability and continuous improvement.
  • Monitoring team workload and allocating resources effectively to meet deadlines and service level agreements (SLAs).
Requirements

We're looking for someone with:

  • A proven track record of progressive experience in accounts receivable roles at recurring revenue businesses.
  • Prior experience in a supervisory or managerial capacity.
  • The ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
  • A commitment to continuous process improvement and operational excellence.


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