Cybersecurity Solutions Developer
3 days ago
Xage Security and Science Applications International Corp. is seeking a Technical Customer Success Manager with in-depth knowledge of Industrial Control Systems, industrial networking, Identity and Access Management, Privilege Access, and experience working in large projects.
The successful candidate will have a strong background in developing cybersecurity solutions and services, with a focus on ICS environments, network security design, IAM/PAM, and deployment, as well as expertise in cybersecurity standards and frameworks.
This role is responsible for providing customers with technical expertise and professional services to ensure they meet their objectives.
Key Responsibilities:- Act as a subject matter expert and trusted advisor to clients, assessing, implementing, and delivering customized integrations and workflows based on industry knowledge, ICS best practices, project requirements, and customer business objectives.
- Be the first line of defense in solving customer support requests and coordinating timely resolutions with engineering teams.
- Provide training and coaching to customers on how to establish and manage Xage Security solutions deployment.
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to map features and associated business benefits to address customer needs.
- Represent the customer internally in influencing product roadmap and improvements while staying customer-obsessed.
- Work with customers and internal stakeholders to define technical solutions that meet customer use cases and requirements using internal and third-party software/hardware/tools.
- Collaborate with sales teams to establish strong client relationships with key accounts, particularly within the federal sector, by demonstrating technical expertise and a deep understanding of client needs to progress organic growth.
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