Hotel Sales Growth Specialist
6 days ago
About Exely
Exely is a leading global IT company specializing in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations, resulting in enhanced revenue growth.
Our distributed team works from various countries worldwide, providing an exceptional possibility to share global exchange experience.
We are committed to delivering exceptional customer service and support to our clients across 56 countries.
Job Description
As a Customer Success Manager, you will be responsible for increasing revenue for our clients (hoteliers) in Johor Bahru, Malaysia.
- Be the primary contact for local clients in Malaysia, addressing any queries or issues early on;
- Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly;
- Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth.
Key Responsibilities:
- Primary contact for local clients in Malaysia;
- Evaluate client performance and suggest improvements;
- Hold regular check-ins and business reviews with clients.
Requirements
- Able to go on business trips at least once per quarter;
- At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
- Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
- Strong communication skills, both written and verbal in Thai and English;
- Very proactive, able to build strong relationships with clients;
- Strong analytical skills;
- Comfortable with CRM and computer software (Excel, Power BI);
- Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).
Benefits
- Competitive salary based on your experience;
- Commissions based on KPI;
- It's a remote full-time job with working hours 09AM-6PM (timezone where you are located in);
- Laptop, headset, and mobile phone for work;
- Health insurance after probation;
- You will have a dedicated training manager, with onboarding and constant support from an experienced manager;
- The start-up environment is fast-paced and constantly growing, with full support from our established international team;
- The company covers business trips around Malaysia;
- English Speaking Club with colleagues from around the world;
- Online & Offline camps, workshops, and gatherings;
- Network with colleagues from all over the world.
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