Process Manager – Japanese language Expert

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

About Cognizant:

Cognizant engineers modern businesses, helping clients transform experiences and stay ahead in our fast-changing world.

We improve everyday life through technology, process reimagining, and experience transformation. Our team delivers results-driven solutions that drive growth and innovation.

Our company is built on a foundation of innovation, teamwork, and customer satisfaction. We foster a culture of excellence, where everyone can grow, contribute, and succeed.

About This Role:

This position is responsible for executing transaction processing to meet quality standards and delivering high-quality work products. You will conduct QC/QA programs as part of the quality plan, handle escalations at the process level, and ensure high customer satisfaction.

You will participate in ideation processes, produce documentation, and train teams on reengineered processes to meet client commitments continuously. Additionally, you will support talent management by training people on process/domain as part of the growth plan.

Key Responsibilities:



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