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Burial and Cremation Support Specialist

2 weeks ago

Klang, Selangor, Malaysia Nirvana Asia Full time
Nirvana Asia Customer Service Role

We are seeking a highly motivated Customer Service Executive/Assistant to join our team at Nirvana Asia, a leading provider of funeral and burial services.

Responsibilities:

The ideal candidate will have the following key responsibilities:

  1. Customer Communication: Briefing customers and agents on products and promotions, resolving complaints in a timely and professional manner.
  2. Case Management: Handling confirmation to purchase submissions, lot enquiries, reservations and confirmations, transfer and cancellation cases with attention to detail.
  3. Database Management: Monitoring and updating customer database and zone plan for sold out lots to ensure seamless operations.
  4. Administrative Tasks: Issuing temporary receipt and official receipt, handing over the daily sales collection to the Site Admin Department, and ensuring all daily sales related documents are properly filed or documented.
  5. Documentation: Keying in deceased information into SCLC and compiling relevant documents for submission to respective departments.
  6. Record Keeping: Updating daily burial and urn or pedestal installation records, sold out lots, and customer database for management review and analysis.
  7. Front Counter Support: Supporting front counter daily routine, including providing feedback on customer inquiries and handling phone calls.
  8. Interdepartmental Liaison: Liaising with respective sections or departments to settle all problems related to service and operation work.
  9. Team Collaboration: Collaborating with service team colleagues and related departments to ensure smooth operation during the funeral procession and urn installation rite.
  10. Ad-hoc Duties: Performing any other duties assigned by the superior/management from time to time.
Requirements:
  • Education: At least SPM/Diploma in any field.
  • Experience: Minimum 2 years of working experience in Customer Service or Administrative field.
  • Language Skills: Proficiency in Mandarin and English; multilingual skills are a strong advantage.
  • Soft Skills: Excellent communication and problem-solving skills, ability to work under pressure, and demonstrate discipline, maturity, and a friendly personality.
  • Technical Skills: Proficient in computer applications and good interpersonal skills.