Global Network Ambassador
4 days ago
We are seeking a highly motivated and experienced Customer Success Professional to join our team in the Asia-Pacific region. As a key member of our sales team, you will be responsible for driving growth and expansion of our customer base in the region.
Key Responsibilities:- Engage with customers via phone, email, tickets, webinars, etc. to accompany them during the onboarding process, solve their queries and increase response rates for the APAC markets and ultimately convince them to adopt our EV solution.
- Identify and target "high value" customers (i.e. outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics.
- Manage, monitor and drive your portfolio to maximize conversion.
- Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow.
- Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities.
- Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU's (Sales, Customer Success, etc.) to bridge gaps that may exist between customer expectations & participation.
Requirements:
- Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members.
- Ability to interpret data to identify actions.
- Fluency in English, and Japanese or Chinese. Other South-East Asian languages are a strong plus.
- Team player.
- 2+ years experience in a customer-facing role.
- Autonomous and proactive.
- Experience with Salesforce or CRM software preferred.
- Comfortable working in a fast-paced, high-growth environment.
- Enthusiasm and motivation to improve customer experience.
- Proactive in suggesting, designing and implementing ideas and improvements.
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