Mandarin Language Representative

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bitunix Full time

About the Role:

We are looking for a motivated and experienced Cryptocurrency Customer Support Representative to provide exceptional support to our clients. As a key member of our support team, you will be responsible for delivering high-quality assistance through various communication channels.

Responsibilities:

  1. Customer Engagement: Engage with customers via phone, email, and chat, demonstrating a positive and professional demeanor.
  2. Issue Resolution: Identify and resolve customer complaints or issues related to transactions, account access, and product features.
  3. Knowledge Development: Develop a deep understanding of our cryptocurrency products and services to provide accurate information and assistance.
  4. Record-Keeping: Maintain detailed records of customer interactions, transactions, and feedback to improve service quality.
  5. Cross-Functional Collaboration: Collaborate with other departments (e.g., technical support, compliance) to resolve complex issues and enhance customer experience.
  6. Market Intelligence: Stay informed about cryptocurrency trends and updates to better assist customers.
  7. Compliance Assistance: Assist customers with KYC (Know Your Customer) processes and ensure adherence to regulatory requirements.


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