Support Team Member

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time
About the Role

The Customer Support Specialist will be responsible for handling live chat communication with customers, responding to customer inquiries, and resolving issues related to product or service usage. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide top-notch customer service via live chat, email, or phone.
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues related to product or service usage.
  • Collaborate with cross-functional teams to resolve complex customer issues.
  • Develop and maintain knowledge of products and services to provide accurate information to customers.

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