Support Team Member

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

At Bybit, we are committed to providing a professional, smart, and intuitive trading experience for our clients. As a Support Team Member, you will play a vital role in achieving this goal by providing exceptional customer service via live chat or email.

Your key responsibilities will include responding to customer inquiries related to various payment processes, such as deposits, withdrawals, transactions, and refunds. You will also assist with investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.

This role requires strong communication skills, both written and verbal, as well as the ability to handle high volumes of inquiries efficiently. We are looking for a highly skilled and motivated individual with experience in customer service, preferably in the finance or payments industry.


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