IT Infrastructure Manager

4 days ago


Shah Alam, Selangor, Malaysia Ideal Reliance Sdn. Bhd. Full time
Job Description

We are seeking an experienced IT Infrastructure Manager to join our team at Ideal Reliance Sdn. Bhd.

About the Role

The successful candidate will be responsible for overseeing and handling all hotel IT services, including network configuration, servers, workstations, networking equipment, PABX, email accounts, and support for the underlying server/desktop infrastructure.

Main Responsibilities
  1. IT Service Delivery: Oversee and handle all hotel IT services, ensuring seamless operations and minimal downtime.
  2. Vendor Coordination: Coordinate with vendors for Guest Internet, Property Management Systems (PMS), Point of Sale (POS), IPTV, Telephony systems, and other software vendors.
  3. Troubleshooting: Troubleshoot hardware and software problems, conducting root cause analysis to ensure prompt resolution.
  4. Inventory Management: Monitor and maintain proper inventory of hardware and software licenses.
  5. Policies and Procedures: Prepare policy and procedures for the IT Department and user department, including preventive maintenance schedules for all IT hardware and software.
  6. Security and Training: Implement industry best practices on IT security policies and ensure thorough regular staff training.


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