E-Commerce Operations Specialist

4 days ago


Klang Municipal Council, Malaysia MEDICOS Full time

This job involves working as a key member of MEDICOS Official Store's e-commerce team, focusing on delivering exceptional customer service and experience across various sales platforms.

Job Description
  • Respond to customer inquiries on Lazada, Shopee, and Shopify regarding products and services.
  • Provide top-notch post-purchase support by resolving customer complaints and inquiries.
  • Supervise new and part-time employees to ensure seamless customer service delivery.
  • Use customer feedback to drive continuous improvement of the customer experience.
Responsibilities

The ideal candidate will be responsible for:

  • Maintaining a 5-star customer service rating on all sales platforms.
  • Developing and implementing processes to enhance customer satisfaction.
  • Collaborating with the team to achieve customer-centric goals.
  • Identifying areas for improvement and suggesting solutions.

For this role, you'll need:

  • At least one year of experience in sales or customer service.
  • Strong communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Proficient in Microsoft Office tools.
Benefits

You'll enjoy a dynamic and supportive work environment at MEDICOS Official Store. We offer:

  • A close-knit team of coworkers who value innovation and collaboration.
  • A chance to gain valuable insights into the inner workings of a world-class facemask producer.
  • Continuous opportunities for growth and development.


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