E-Commerce Operations Manager

3 days ago


Klang Municipal Council, Malaysia Rack Master Industries Sdn Bhd Full time
Job Description

This role is responsible for overseeing the day-to-day operations of our online stores, including Lazada and Shopee. The ideal candidate will have a passion for marketing and customer service, with experience in managing e-commerce platforms.

Key Responsibilities
  • Manage e-commerce platforms such as Lazada, Shopee, and TikTok by handling order processing, inventory management, product listing, and customer service inquiries.
  • Utilize seller tools for planning promotions, reaching out to customers, and developing performance marketing and content marketing skills to increase store traffic and conversion rates.
  • Monitor platform performance, analyze trends, and recommend strategies to boost sales, improve traffic, and enhance overall customer experience.
Requirements
  • Minimum of 1-3 years of experience in the e-commerce sector.
  • Proficient in English and Mandarin languages.
  • Strong teamwork abilities.
  • Capability to solve problems independently and think creatively.

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