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Customer Service and Order Fulfillment Manager

1 week ago

Bayan Lepas, Penang, Malaysia Evatec SEA (Malaysia) Sdn Bhd Full time

About the role:

We are looking for an experienced Customer Service and Order Fulfillment Manager to join our team at Evatec SEA (Malaysia) Sdn Bhd in Bayan Lepas, Penang. This full-time position will play a crucial administrative and order processing role, supporting the smooth running of our operations.

Key Responsibilities:

  • Handling all administrative duties including filing, data entry, and general office support
  • Processing customer orders, preparing documentation, and ensuring timely delivery
  • Liaising with customers and internal teams to provide updates and resolve any issues
  • Maintaining accurate records and databases

Customer Focus:

  • Providing exceptional customer service
  • Responding to customer inquiries and resolving issues

Order Management:

  • Coordinating with internal teams to ensure seamless communication
  • Ensuring timely delivery of customer orders

Requirements:

  • At least 2 years of experience in an administrative or customer service role, preferably in a manufacturing or industrial environment
  • Excellent written and verbal communication skills in English and Bahasa Malaysia
  • Strong organisational and multi-tasking abilities with a keen eye for detail
  • Proficient in using Microsoft Office applications such as Word, Excel, and Outlook
  • Ability to work independently and as part of a team to meet deadlines