Global Customer Support Strategist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full time

About Zeal Group

We are an award-winning FinTech organisation that offers a variety of products. With a strong presence globally, we aim to deliver exceptional customer experiences.

We seek a skilled Customer Service leader to join our team in Southeast Asia and oversee the customer service team. The ideal candidate will develop strategies to improve our service delivery and ensure our customers have a seamless experience with our products.

Responsibilities:

  1. Lead the Southeast Asia customer service team.
  2. Develop and implement customer service policies and procedures.
  3. Maintain records and reports on customer service activities.
  4. Handle customer complaints/feedback and resolve them promptly.
  5. Oversee the hiring and training of team members.
  6. Brief capability within existing Customer Service managers.
  7. Manage training needs of the Customer Service team.
  8. Ensure adherence to company policies and guidelines.

Requirements:

  • At least 5 years of experience in customer service operations with a managerial role.
  • Familiarity with the Southeast Asian market and demands.
  • Degree holder in any discipline with a preference for finance, economics, or business-related fields.


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