Client Engagement Expert

2 weeks ago


Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full time

Welcome to Elite Advance Service Sdn Bhd, where we're committed to delivering exceptional customer service experiences

About the Job
  • We're seeking a dedicated Customer Service Executive to join our team and contribute to our mission of providing top-notch service to our customers.
  • In this role, you will be responsible for delivering fair outcomes to our customers, ensuring the quality of service in place, and actively sharing customer feedback with internal departments to drive continuous improvement.
  • Strong communication skills are essential to effectively respond to customer feedback received through various channels.
  • You will work closely with internal teams to ensure seamless pre- and post-service experiences for all products.

Requirements:

Key Qualifications
  • A minimum of 1+ years of hands-on experience in the fintech or blockchain industry is required.
  • Familiarity with professional English email writing is essential.
  • The ability to articulate complex issues or problems to internal departments is crucial.
  • Knowledge of blockchain is an advantage, but not mandatory.
  • Proficiency in Mandarin would be beneficial for those who can communicate effectively in this language.
  • Applicants should possess a good attitude, with a keen interest in learning and growth opportunities.

Why Work With Us:

Benefits and Opportunities
  • We offer a competitive pay package that includes basic salary, transport allowance, meal allowance, night shift allowances, KPI bonus program, and annual bonus.


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