Mandarin and Cantonese Speaking Customer Support Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time

We are seeking a talented Customer Service Executive to join our team at Golden Destinations by ICE HOLIDAYS Sdn Bhd. As a customer-facing representative, you will be the first point of contact for our customers, handling their inquiries, concerns, and feedback.

Responsibilities:
  1. Respond to customer inquiries via phone, email, live chat, and social media
  2. Resolve customer complaints and issues efficiently
  3. Process customer orders, returns, exchanges, and cancellations promptly
  4. Maintain accurate records of customer interactions in our CRM system
  5. Collaborate with other teams to address customer concerns
Requirements:
  • Degree in a relevant field (e.g., business, communications, hospitality)
  • Minimum 2 years of customer service experience in a similar industry
  • Fluency in Mandarin and Cantonese, with excellent written and verbal communication skills
  • Ability to work independently and as part of a team
Perks:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Fun and dynamic work environment


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