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Senior Customer Advocate

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Experian Full time
Company Overview:
Experian is a global data and technology company that powers opportunities for people and businesses around the world. With a presence in 32 countries and a team of 22,500 people, we operate across a range of markets, including financial services, healthcare, automotive, agribusiness, insurance, and more.

Job Description:
We are seeking a self-driven and accountable individual to join our Client Services Team as a Customer Advocate. As a key member of our team, you will be responsible for providing exceptional service experience to customers through effective handling of all enquiries and feedback. You will work closely with cross-functional teams to understand customer requirements, qualify leads, and provide direct product recommendations.

Key Responsibilities:
  • Provide best-in-class service experience to customers through timely and professional communication.
  • Understand customer requirements, qualify, and generate leads or provide direct product recommendations.
  • Achieve or exceed hard targets and objectives, such as Service Quality Rating.
  • Maintain accurate and up-to-date customer data via our CRM systems.

Requirements and Qualifications:
  • Minimum 2 years of experience in customer service.
  • Strong sense of client-centricity and ability to connect with diverse client profiles.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Proven ability to excel independently and as part of a team.

Benefits:

We offer a dynamic and inclusive work environment that celebrates diversity and promotes equal opportunities. Our strong people-first approach has earned us numerous awards, including Great Place To Work in 24 countries and Glassdoor Best Places to Work globally (4.4 stars). Join us in creating a better tomorrow together