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Market Research Manager

3 weeks ago

Petaling Jaya, Selangor, Malaysia NielsenIQ Full time

We are seeking a seasoned Market Research Manager to drive loyalty and empowerment in our customer experience. This role will focus on building positive relationships with customers through outstanding servicing and support.

About the Role

This position requires 3+ years of experience in market research, preferably at NielsenIQ, with good exposure to Retail Measurement processes. The ideal candidate will have a proven track record of understanding customer requirements and identifying opportunities for product/process improvements.

  • Promptly resolve complex customer queries using data analysis and effective communication skills.
  • Work closely with internal teams to ensure alignment with client business objectives and timely delivery.
  • Enhance servicing efficiencies through strategic planning and execution of client engagement models.