Commercial Operations Leader
3 days ago
The Senior Exec/Asst Manager, Key Account Management and Commercial Support role involves:
- Formulating and executing the overall sales effort on customer accounts in line with the company strategy and growth plans.
- Leading the Customer Relationship role with customers and serving as the primary point of contact for all commercial matters relating to the services offered.
- Enhancing customer service and engagement with strategic customers while continuously improving Commercial Division functions to boost efficiency and customer satisfaction.
- Conducting customer satisfaction surveys and following up with action plans.
- Formulating and executing management and maintenance of key account main agreements and commercial terms using company management information systems.
- Working with various departments for management and vetting of customer billing for invoicing.
Requirements include a Bachelor's degree or higher related to Aviation Engineering and Business or any professional training with strong business acumen and customer key account management background.
A minimum of 5 years' related working experience in Aviation MRO services, strong background in contract management, and experience in formulate and execute contract and billing in MIS are also required.
Furthermore, the successful candidate must be proficient in computer skills such as MS Office, Power Point, Excel, and Word, and possess good knowledge in commercial aircraft MRO services.
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