Senior Customer Service Lead
3 weeks ago
Job Title: Senior Customer Service Executive
Location: Johor Bahru
Job Summary: Agensi Pekerjaan Minde Group Sdn Bhd is seeking a Senior Customer Service Executive to lead and enhance customer service operations, ensuring the highest level of satisfaction and client relationship management.
Key Responsibilities:
- Lead and manage the customer service team, ensuring efficient handling of customer inquiries, orders, and complaints.
- Build strong relationships with key clients by understanding their needs and providing prompt, professional service.
- Coordinate with internal departments such as sales, production, and logistics to ensure timely delivery and issue resolution.
- Monitor customer service KPIs, identifying areas for improvement in customer satisfaction and team performance.
- Handle escalated issues and work to resolve customer complaints while maintaining a positive client relationship.
- Provide feedback to the management team regarding customer insights and potential areas for product or service improvement.
Requirements:
- Diploma or degree in Business Administration, Customer Service, or a related field.
- 4-6 years of experience in customer service, preferably in a manufacturing or industrial setting.
- Strong leadership and problem-solving skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal, with fluency in English.
- Familiarity with customer relationship management (CRM) software and best practices in client management.
Perks & Benefits:
- Competitive salary (MYR 5,000 - MYR 7,500 depending on experience).
- Health insurance, performance bonuses, and opportunities for professional development.
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