Customer Service Executive

7 months ago


Senai, Malaysia MINDE Group Full time

Provides customer service support and acts a customer service representative backup.
- Partners with the sales team, and internal departments to meet and exceed customer's service expectations.
- Compile daily lists of leads and contact them or delegate individual leads to sales director.
- Support marketing executives in organizing various projects. Creates and develops visual presentations.
- Confers with production, warehouse or common carrier personnel to EXPEDITE, trace missing or delayed shipments.
- Provide administrative assistance to executives and management team members as required.
- Perform data entry duties with regard to sales figures, metrics and other key data.
- Answers questions from customers or individuals about our products and directs them to the person able to assist them.
- Acts as a liaison with other departments and outside agencies, including high-level staff. Handles confidential and non routine information.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Other duties as required

**Salary**: RM4,000.00 - RM4,300.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 2 years (preferred)

**Language**:

- Bahasa (preferred)

Ability to Commute:

- Senai (required)

Ability to Relocate:

- Senai: Relocate before starting work (required)



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