Customer Service Officer

6 months ago


Senai, Malaysia JOBBUILDER Full time

**Responsibilities**:

- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.

Pay: RM2,500.00 - RM4,500.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Manufacturing Customer Service: 1 year (preferred)



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