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Agency Administration Director

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time
Job Summary

Evaluate and optimize team performance to enhance work output. Provide subject matter expertise to resolve complex transactions, customer inquiries, policy, or billing questions.

Key Accountabilities
  • Supervise daily activities of assigned team members.
  • Assist management in evaluating, assigning, and monitoring workflow to ensure timely completion and teamwork.
  • Track production progress towards goals and deadlines, and maintain knowledge of procedures and regulatory requirements.
  • Understand and advocate the organization's strategy, and communicate company initiatives related to products, processes, policies, and practices.
  • Interact with customers and respond to inquiries or escalations, modeling and promoting Zurich's core values.

You are the heart & soul of Zurich

We focus on positivity and constant improvement by asking 'What can go right?'

We value employee experience and offer opportunities across business areas for career growth within Zurich.