HR Operations Specialist
2 weeks ago
The Specialist, HR Shared Services role involves providing comprehensive support for HR activities. Key responsibilities include:
- Employee Data Management: Managing employee data and status changes.
- Time and Attendance Tracking: Ensuring accurate time and attendance tracking.
- Payroll Administration: Handling payroll-related employee terminations.
- Reporting and Analytics: Generating HR and payroll reports as needed.
This role works closely with various HR departments and supports special projects. The specialist also collaborates with stakeholders to improve and implement HR processes for better efficiency. As the team evolves, you'll help with migration projects, training team members, and ensuring successful change management while building strong relationships with stakeholders.
Key Responsibilities:
- Delivering Operational Excellence: Delivering operational excellence of HR solutions, partnering with country HR, Corporate HR and other functional teams.
- Process Improvement: Identifying opportunity and delivering continuous process improvements as part of key global HR projects to support the further development of the Shared Services HR function.
- Data Management:
- Delivering to global operations solution requirements, time and attendance, and to maintain compliance to legal, fiscal and regulatory requirements.
- Ensure accurate and timely centralized reporting for personnel costs management and forecast initiatives.
- Process Efficiency and Automation:
- Support the execution of Global Process Ownership for processes as defined and assigned by our Corporate HR office.
- Driving success through working with peers and team-mates across geographies on common ways of working, process improvements and initiatives.
- Identification opportunity for process improvement through process efficiency and/or automation.
- Partner cross functionally to address operational requirements and compliance.
- Participate in automation initiatives for the Function as assigned by Corporate Office.
- Partner with and influence required business partners to drive process, systems and organizational changes successfully.
- Service Delivery:
- Continuously meet and exceed the target of delivery of a comprehensive set of performance metrics.
- Research and resolve issues that arise regarding processes and practices.
- Execute to HR processes transitions.
- Deliver excellent HR customer service and operational excellence to corporate HR customers, monitoring inquiries and internal customer satisfaction and providing escalated support as needed.
- Ensure all service delivery in full compliance to all audits, certification, HR policy and Employee Handbooks as related to processes and services delivered in the EBSC -Malaysia HR.
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