Business Process Consultant
3 days ago
At Zebra Technologies, we are a community of innovators who come together to create new ways of working to make everyday life better.
Our Vision:We develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges. Being part of Zebra Nation means being seen, heard, valued, and respected.
We collaborate to deliver on our purpose, pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally.
We've only begun reimagining the future – for our people, our customers, and the world.
As an Operational Improvement Specialist, you will be responsible for ensuring the integrity of our internal business processes in assigned areas. You will ensure our business is run effectively, efficiently, and in support of delivering against our commitments internally and externally to our customers, partners, and regulatory bodies.
Key Responsibilities:- Plan, perform, and implement process improvement initiatives (such as Lean or Six Sigma)
- Work proactively to identify and suggest opportunities to improve process effectiveness and efficiency in assigned areas
- Conduct root cause analysis of process failures
- Capture current challenges, desired outcomes, and recommendations
- Document agreements and own drafting and revision of new/updated business processes in assigned areas
- Projects may span business units or require significant cross-functional alignment or involvement. Understand upstream, downstream, and work tools impacts to process change. Recommend solutions to minimize impacts
- Train incumbent employees in new process flow/requirements
- Measure and report on success of new/revised processes in the organization. Reporting may include presentations to mid to senior level audiences
- Provide consultation on the use of re-engineering techniques to improve process performance and product/service quality
- Perform cost and benefit analyses
- Cross-functionally coach/mentor less senior BPAs, acting as a resource and escalation point
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