Customer Service

**Key Responsibilities** **Customer Support & Enquiries** - Provide accurate information regarding products and company processes. - Handle complaints and feedback professionally and ensure resolution within agreed timelines. **Customer Relationship Management** - Maintain a high level of customer satisfaction through positive engagement. - Build strong...

**Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...

**Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...

Key ResponsibilitiesCustomer Support & EnquiriesAttend to customer enquiries via phone, email, WhatsApp, and social media platforms.Provide accurate information regarding products and company processes.Handle complaints and feedback professionally and ensure resolution within agreed timelines.Customer Relationship ManagementMaintain a high level of customer...

The Customer Service Professional is accountable for promptly handling customer emails and phone inquiries, ensuring exceptional service levels are maintained. This role actively contributes to improving service quality across all customer interactions and aligns with our strategic focus on customer-centric delivery of products and services.ROLE...

**Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...

**About Us** YAOYAO Group was founded in 2021 and focusing on home appliance market of South East Asia Countries. The key brand under YAOYAO Group is "Simplus", which is already the Top HA brand of Shopee, Lazada and Tiktok in the regions. With cutting-edge design, exceptional product quality, and a robust global operations network, Simplus is coommitted to...

About UsYAOYAO Group was founded in 2021 and focuses on home appliance market of Southeast Asia Countries. The key brand under YAOYAO Group is "Simplus", which is already the Top Home Appliances brand of Shopee, Lazada and TikTok in the regions. With cutting-edge design, exceptional product quality, and a robust global operations network, Simplus is...

**Looking for Customer Service cum Office Administration for a Fintech company. Introducing a contemporary concept in the world of Finance - Incredibit. We pride ourselves as a novel platform and a unique FinTech hub in Malaysia. Incredibit introduces Fintech's newest financial concept. Our API is not only ready to use for any form of business sector, but to...

Responsibilities:1 Monitoring and EvaluationMonitor, evaluate, and audit customer service interactions of all platform to ensure compliance  with company policies and meet quality standards for the subscription processes.2 Customer SatisfactionTo review voices of customers and support to improve customer service agents NPS and KPI. Propose improvement plan...